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Guest stories

Real incidents from running homestays, what they cost, and the house rules that came out of them.

Guest stories · October 1, 2026 · 6 min read
Problem guests in a Johor Bahru homestay: the deposit rules, guest score and eKYC we built after each one
Running 100-plus units in Johor Bahru and Desaru, we have met every kind of guest - the "2 adults" who arrive as twelve, the checkout that leaves the aircon at 16°C, the mattress found ruined after the deposit was refunded. This is the three-layer defence that came out of it, and what each layer stops.
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Every rule in these stories exists because something went wrong once. If you want that experience managing your unit, talk to us.

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