Frequently asked questions
You can Whatsap (Text Only) our Customer Services
You can check inside Whatsap Group Chat
Or
Please Drop your key into mail box (where you collect the key)
Inform our Customer Services in the group chat with photo when u drop the key into mail box
The Check in process (Click the button Below)
https://www.antlerzone.com/check-in-procedure
1) Send us the detail in Whatsap
a) Booking ID b) Booking from Agoda/Booknig.com/Airbnb/Expedia c) Your Full Name d) Your Check-in Date e) Your Check-out Date We will reply you as ASAP
2) Pay for Deposit [except airbnb customer]
Customer Services will give you detail
3) Released Password
We will send you password when unit is ready
Click the button below
https://booking.hostplatform.com/5e0d9dd9b5a11a2598323633
Then,
Choose you Date,
Add to cart
Checked out
Make payment
The safety deposit is to ensure that all guestscheckout on time,
leave the unit in agood condition,and to prevent any items being
stolen/damaged/vandalized.We are same with hotel that need to
pay for deposit, but we are in contactless transaction.
Depends on the unit you bookedfor.
Examples: RM200 or SGD67 for studio/1 Bedroom
RM300 or SGD100 for 2 bedrooms
RM400 or SGD133 for 3 bedrooms
RM500 or SGD167 for 4 bedrooms
A: The deposit will be refunded after 24hours checkout on your
checkout date.
Example: If your checkout date is 7th August, then deposit will be
refund on 8th August, before 6pm.
A: The deposit will be refunded after 24hours checkout on your
checkout date.
Example: If your checkout date is 7th August, then deposit will be
refund on 8th August, before 6pm.
You can study or read the reviews at the platform (facebook/booking platform/google) to make sure we are not
scammer.
You may pay by online transfer at (Visa, Union Pay, Master Card, Apple Pay
1. STRIPE.COM (For foreigner without Malaysia and SG account.
Please refer to the check in procedure file.
Yes, the pool is open, actual time have to check with guard.
We advise you to bring swimming outfit/sports suits.
Proper swimming attire is required by management.
Refers to your check in procedures file.
You can click the button below for FAQs
https://www.antlerzone.com/faq
No, we don’t provide Netflix. Some of our units have IPTV,
we are working towards all units. You can check with our CS in website.
No, you are not allowed to have any party in our units.
Please respect our neighbours.
There will be penalty of RM500 once you are partying in unit.
Yes, but only light cooking is allowed.
Strictly no durian, mangosteen or heavy fragrance or staining fruits
and food in unit. If we are billed by housekeeping for additional
deodorant or removal of stain services, this bill will be passed on to
you directly.
Yes, you may request with guard please
Yes, you may apply visitor parking with guard but subject to condo
Management. Some condo require guest to pay for additional
carpark lot for overnight parking.
Yes, you may. Early check in depends on last guest checkout time
and cleaner cleaning time. We will let you in once the room is ready.
If we haven’t release room details means the room is not ready yet.
Yes, you may. It is a self-check in homestay. The most important is
you need to register at the link we sent and make the transaction of
deposit first. After we release the room details, then you may check
in anytime.
Chat us on our website : www.antlerzone.com
This request has to depend on the next day room availability.
If the room has incoming guest on the next day means cannot
for late check out.
If the room is available, you may request for late check out with a
fee charge of 35% on the day room rate per hour.
If you are going to extend more than 2 hours. Kindly advise you to
extend 1 more day then you may check out anytime.
Yes, you may. Our check out timing is 12pm. If you want to do
extension, please inform earlier so we can arrange. However, late
check out or extension will have a nominal fees to be paid and is
SUBJECT to availability of the unit
Sorry, our Whatsapp is in a PC system so we are unable to answer
any Whatsapp call. Feel free to chat us on website if you meet any
problem. If you want to make a call, please call through TELCO
and let me know which unit you are to get an efficient help from
us.
Sorry, we are homestay so we don’t have reception to let you put
the luggage. You may ask the guard for any place but make sure the
safety. Any lost or damaged will not involve with us.
Our earliest check in time for low season is 3pm; and 5pm for high
volume days such as weekends or Public Holidays. Our latest check
out times is 12pm. Pardon us if we cannot allow extension during
high volume days. Early check in is subject to availability.
Our property is a smoke-free compound. Strictly no smoking inside
our unit. There will be a RM500 penalty if you smoke in the unit.
No, pet is not allowed in our units. Fine for this action is RM500.
①Please contact us on website : www.antlerzone.com
②Please make the payment of deposit which is refundable.
③ We will send the details to guard and release your room details
No, our customer service is from 10.00am to 11.30pm.
We will try to reply you as soon as possible.
BLACK BOX is for STUDIO ROOM.
RED BOX is for 2 BED ROOM.
Kindly remind that some mailbox will contain 2 boxes. Please read
the check in procedure carefully and take the box which is correct
on your booking.
Accidentally wrong taken the box will cause you to pay extra for
Charges.
It is guest responsibility to help lock the mailbox after putting back
the keys and cards during check out. If the mailbox is not locked,
and the cards, tokens and keys get missing before we check, it still
falls on the responsibility of the guests. The extra cautious step of
guest by ensuring all is locked, will save a lot of disputes and
hassles.
Yes, it is available, BUT need to CLEAN UP the unit. Else, we
charge for the cleaning fee as PARTY PENALTY RM500. Please
be considerate the situation. The extra charges from Cleaner will
bill on you.
Yes, you may. It was NOT REFUNDABLE for last minute
cancellation. NO ANY EXCUSES for last minute cancellation or
your request for cancellation without fees will be REJECTED.
Every request that guest submit at the platform we will try to
fulfil and agree it, but it depends on the availability of room.
If the room is ready, we will try to approve your request.
IT IS A REQUEST BUT WAS NOT AN APPROVAL.