Question 1

How to contact with customer services?

Accepted Answer

You can Whatsap (Text Only)  our Customer Services

Question 2

How to Check out?

Accepted Answer

You can check inside Whatsap Group Chat

Or

Please Drop your key into mail box (where you collect the key)
Inform our Customer Services in the group chat with photo when u drop the key into mail box

Question 3

How to check in?

Accepted Answer

The Check in process (Click the button Below)
https://www.antlerzone.com/check-in-procedure

1) Send us the detail in Whatsap
a) Booking ID
b) Booking from Agoda/Booknig.com/Airbnb/Expedia
c) Your Full Name
d) Your Check-in Date
e) Your Check-out Date
​
We will reply you as ASAP

2) Pay for Deposit [except airbnb customer]
Customer Services will give you detail

3) Released Password
We will send you password when unit is ready

Question 4

I want book Homestay

Accepted Answer

Click the button below
https://booking.hostplatform.com/5e0d9dd9b5a11a2598323633

Then,
Choose you Date,
Add to cart

Checked out
Make payment

Question 5

Why do we need to pay for safety deposit?

Accepted Answer

The safety deposit is to ensure that all guestscheckout on time,
leave the unit in agood condition,and to prevent any items being
stolen/damaged/vandalized.We are same with hotel that need to
pay for deposit, but we are in contactless transaction.

Question 6

How much for the deposit we need to pay?

Accepted Answer

Depends on the unit you bookedfor.

Examples: RM200 or SGD67  for studio/1 Bedroom  
RM300 or SGD100 for 2 bedrooms
RM400 or SGD133 for 3 bedrooms
RM500 or SGD167 for 4 bedrooms

Question 7

When the deposit will be refund?

Accepted Answer

A: The deposit will be refunded after 24hours checkout on your
checkout date.
Example: If your checkout date is 7th August, then deposit will be
refund on 8th August, before 6pm.

Question 8

When the deposit will be refund?

Accepted Answer

A: The deposit will be refunded after 24hours checkout on your
checkout date.
Example: If your checkout date is 7th August, then deposit will be
refund on 8th August, before 6pm.

Question 9

How do I trust you?

Accepted Answer

You can study or read the reviews at the platform (facebook/booking platform/google)  to make sure we are not
scammer.

Question 10

How can I make the transaction of deposit?

Accepted Answer

You may pay by online transfer at (Visa, Union Pay, Master Card, Apple Pay

1. STRIPE.COM (For foreigner without Malaysia and SG account.

Question 11

Where is your unit located?

Accepted Answer

Please refer to the check in procedure file.

Question 12

Is the swimming pool open, any requirements?

Accepted Answer

Yes, the pool is open, actual time have to check with guard.
We advise you to bring swimming outfit/sports suits.
Proper swimming attire is required by management.

Question 13

Where is the swimming pool or other facilities?

Accepted Answer

Refers to your check in procedures file.

Question 14

FAQs

Accepted Answer

You can click the button below for FAQs
https://www.antlerzone.com/faq

Question 15

Do you have Netflix?

Accepted Answer

No, we don’t provide Netflix. Some of our units have IPTV,
we are working towards all units. You can check with our CS in website.

Question 16

Are we allowed to have party in your units?

Accepted Answer

No, you are not allowed to have any party in our units.
Please respect our neighbours.
There will be penalty of RM500 once you are partying in unit.

Question 17

Can we cook in your unit? Any food is not allowed?

Accepted Answer

Yes, but only light cooking is allowed.
Strictly no durian, mangosteen or heavy fragrance or staining fruits
and food in unit. If we are billed by housekeeping for additional
deodorant or removal of stain services, this bill will be passed on to
you directly.

Question 18

I am riding motorbike, can I park?

Accepted Answer

Yes, you may request with guard please

Question 19

I have more than 1 car, can I park?

Accepted Answer

Yes, you may apply visitor parking with guard but subject to condo
Management. Some condo require guest to pay for additional
carpark lot for overnight parking.

Question 20

Can I request for early check in?

Accepted Answer

Yes, you may. Early check in depends on last guest checkout time
and cleaner cleaning time. We will let you in once the room is ready.
If we haven’t release room details means the room is not ready yet.

Question 21

Can I check in at midnight?

Accepted Answer

Yes, you may. It is a self-check in homestay. The most important is
you need to register at the link we sent and make the transaction of
deposit first. After we release the room details, then you may check
in anytime.
Chat us on our website : www.antlerzone.com

Question 22

Can I request for late check out?

Accepted Answer

This request has to depend on the next day room availability.
If the room has incoming guest on the next day means cannot
for late check out.
If the room is available, you may request for late check out with a
fee charge of 35% on the day room rate per hour.
If you are going to extend more than 2 hours. Kindly advise you to
extend 1 more day then you may check out anytime.

Question 23

Can I extend directly with you?

Accepted Answer

Yes, you may. Our check out timing is 12pm. If you want to do
extension, please inform earlier so we can arrange. However, late
check out or extension will have a nominal fees to be paid and is
SUBJECT to availability of the unit

Question 24

Why I called many times, but no person answer call?

Accepted Answer

Sorry, our Whatsapp is in a PC system so we are unable to answer
any Whatsapp call. Feel free to chat us on website if you meet any
problem. If you want to make a call, please call through TELCO
and let me know which unit you are to get an efficient help from
us.

Question 25

Do you have any places for us to put the luggage ?

Accepted Answer

Sorry, we are homestay so we don’t have reception to let you put
the luggage. You may ask the guard for any place but make sure the
safety. Any lost or damaged will not involve with us.

Question 26

What is our earliest check in time?

Accepted Answer

Our earliest check in time for low season is 3pm; and 5pm for high
volume days such as weekends or Public Holidays. Our latest check
out times is 12pm. Pardon us if we cannot allow extension during
high volume days. Early check in is subject to availability.

Question 27

Can I smoke in the unit?

Accepted Answer

Our property is a smoke-free compound. Strictly no smoking inside
our unit. There will be a RM500 penalty if you smoke in the unit.

Question 28

Is it pet allowed?

Accepted Answer

No, pet is not allowed in our units. Fine for this action is RM500.

Question 29

How can I get the information or room details?

Accepted Answer

①Please contact us on website : www.antlerzone.com
②Please make the payment of deposit which is refundable.
③ We will send the details to guard and release your room details

Question 30

Do you provide 24 hours customer service?

Accepted Answer

No, our customer service is from 10.00am to 11.30pm.
We will try to reply you as soon as possible.

Question 31

Which box should I take, when there is two boxes in the mailbox? ( only paragon suits )

Accepted Answer

BLACK BOX is for STUDIO ROOM.
RED BOX is for 2 BED ROOM.

Kindly remind that some mailbox will contain 2 boxes. Please read
the check in procedure carefully and take the box which is correct
on your booking.
Accidentally wrong taken the box will cause you to pay extra for
Charges.

Question 32

Why I need to lock the mailbox when check out?

Accepted Answer

It is guest responsibility to help lock the mailbox after putting back
the keys and cards during check out. If the mailbox is not locked,
and the cards, tokens and keys get missing before we check, it still
falls on the responsibility of the guests. The extra cautious step of
guest by ensuring all is locked, will save a lot of disputes and
hassles.

Question 33

Can I make any birthday decoration or surprise in the unit?

Accepted Answer

Yes, it is available, BUT need to CLEAN UP the unit. Else, we
charge for the cleaning fee as PARTY PENALTY RM500. Please
be considerate the situation. The extra charges from Cleaner will
bill on you.

Question 34

Can I cancel the reservation of the unit?

Accepted Answer

Yes, you may. It was NOT REFUNDABLE for last minute
cancellation. NO ANY EXCUSES for last minute cancellation or
your request for cancellation without fees will be REJECTED.

Question 35

I had stated “early check in” or “any request” for the unit at
platform when I made booking, why can’t I get approve?

Accepted Answer

Every request that guest submit at the platform we will try to
fulfil and agree it, but it depends on the availability of room.
If the room is ready, we will try to approve your request.
IT IS A REQUEST BUT WAS NOT AN APPROVAL.

Frequently asked questions

How to contact with customer services?

How to Check out?

How to check in?

I want book Homestay

Why do we need to pay for safety deposit?

How much for the deposit we need to pay?

When the deposit will be refund?

When the deposit will be refund?

How do I trust you?

How can I make the transaction of deposit?

Where is your unit located?

Is the swimming pool open, any requirements?

Where is the swimming pool or other facilities?

FAQs

Do you have Netflix?

Are we allowed to have party in your units?

Can we cook in your unit? Any food is not allowed?

I am riding motorbike, can I park?

I have more than 1 car, can I park?

Can I request for early check in?

Can I check in at midnight?

Can I request for late check out?

Can I extend directly with you?

Why I called many times, but no person answer call?

Do you have any places for us to put the luggage ?

What is our earliest check in time?

Can I smoke in the unit?

Is it pet allowed?

How can I get the information or room details?

Do you provide 24 hours customer service?

Which box should I take, when there is two boxes in the mailbox? ( only paragon suits )

Why I need to lock the mailbox when check out?

Can I make any birthday decoration or surprise in the unit?

Can I cancel the reservation of the unit?

I had stated “early check in” or “any request” for the unit at platform when I made booking, why can’t I get approve?