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Message Template

invited guest message

This is *Name* from HomestayJb By Antlerzone.You have booking to stay with us at *condo name*. Please join this whatsapp group for us to liaise with you.

Welcome Message

Hi Guest! Welcome to *HomeStayJB by Antlerzone!* I'm *Your Name*, your dedicated contact person. *Important*: All communication regarding your stay will happen in this *WhatsApp group chat*. Feel free to ask any questions or share your needs here, and we'll be ready to assist you. Excited to make your stay memorable!

Pre-Registration Information Required

To proceed with the *pre-registration* and send the necessary details to the building management, we kindly request help register at here: https://www.antlerzone.com/homestay-register After done register please send screenshot here. Thank you! 😊

Thank you for detail

Hi Guest, Thank you for providing the necessary information. We are here to assist you with the pre-check-in process. Just a gentle reminder, our general *check-in time is 4pm*. If the unit is ready before that, we will inform you accordingly. For any questions or assistance, please feel free to ask within this WhatsApp group. We are dedicated to making your stay enjoyable. Thank you! 😊

(Deposit) Gentle Remind on Deposit

RM XXX TO PUBLIC BANK ACCOUNT 3818417404 TO STAR CITY HOME SOLUTIONS or PAYNOW SGD XX to ANTLERZONE : UEN 53454957L Deposit need to pay before check in ya *Deposit is REFUNDABLE within 24 hours after proper check out else latest before 6pm the next day for high volume days.*

Welcome in check in Date

Good morning! 🌞 Welcome to this wonderful day. We are currently in the process of finalizing the check-out and arranging for housekeeping. We will update you as soon as the unit is ready for your check-in. If you have any questions or need assistance, please don't hesitate to ask. We're here to help! Thank you for your patience, and we look forward to making your stay comfortable and enjoyable.

(Deposit) Welcome in check in Date

Good morning! 🌞 Welcome to this wonderful day. We are currently in the process of finalizing the check-out and arranging for housekeeping. To complete the pre-check-in process, we kindly request you to make the *deposit payment*. We will update you as soon as the unit is ready for your check-in.

(Deposit) Done

Thank you, we will update you again when the unit is ready

After Password

🎉🏠 Please let us know once you have successfully entered the unit. Do confirm if everything is in order and satisfactory? 😊 If you are pleased with your stay, can you take a moment to capture a photo or a selfie and share it on your Facebook or Instagram, tagging us with #HomeStayJB . By doing so, you may become the next lucky winner in our upcoming lucky draw events. 📸🎁 Thank you for being a part of our HomeStayJB Customer! If you need any assistance or have any concerns, feel free to reach out to us. We're here to assist. Blessed staycation!

After check-in

Hey there!🥰 I hope you're having a wonderful time so far in the unit. If you need any assistance or want to *extend your stay*, just let us know! We're here to make sure you have a fantastic experience. I wanted to remind you that tomorrow is your check-out day, and the *check-out time is at 11am.* Please keep that in mind to avoid any late check-out charges. For every 15-minute block beyond the check-out time, there will be an *additional charge of RM20.* _If you update on the extension after 1130am, will deem as a new booking. So please update us best before 11am to get the *cheapest extension stay rate*_ When it's time to check out, please return the cards and tokens to the same mailbox and *Jumble up the pin to avoid people open the mailbox to get the key.* It's important to snap a quick photo of them and send it to us *as proof of the check-out process*. Failure to do so will be considered as a late check-out, and we find out that the card or key or token is lost, there will be a *PENALTY* charged unto you. Thank you for choosing us for your stay, and we hope you have a wonderful day ahead!

Feedback Collection

How’s your stay? All ok? Anything feedback to us?

Feedback (Good)

We're so glad to hear that you had a great time at our place. Can you kindly give us a *10/10* review on the booking platform? Your review means the world to us and can help us earn recognition. My team also need this good review for our appraisals. Snap a screenshot of it, and I'll gladly assist you in securing e-voucher discounts for your next stay. Thank you for your amazing support!

Feedback (Bad)

Thank you for your valuable feedback, we really appreciate it. I will escalate the matters to HQ and make sure it gets to the right people to fix the issues. If you have any more thoughts, feel free to share! By the way, could you kindly leave a 10/10 review on the booking platform? I really need it for my team’s appraisals. Your support means the world to me. Thanks for considering it! 😊🙏

After Customer reply for review

That sounds fantastic! Thank you so much for agreeing to give us a *10/10 review*. We truly appreciate your support. Please *stay in this group chat* to stay updated on future promotions and discounts. Wishing you a safe and blessed journey back. Remember, *HomeStayJB by Antlerzone* is always ready to host you for your next visit. We can't wait to welcome you back!
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